Shipping, Return, and Refund Policy

SATISFACTION GUARANTEED

Here at Wilt-Pruf, we have complete confidence in the quality of our products. However, we understand that sometimes things may not go as planned. That's why we offer our amazing 1 year money-back guarantee for all orders placed on wiltpruf.com. So, no need to worry, simply send us an email at wiltpruf@wiltpruf.com and we'll take care of everything for you. We'll promptly process a refund for the full purchase price, which will be promptly credited back to your original payment method. Your satisfaction is our utmost priority.

SHIPPING POLICY

The shipping time listed at checkout is the estimated time it takes for packages to be delivered by the carrier. This does not include fulfillment time. Under normal circumstances, it takes 1-4 business days to fulfill your order. However, during new product releases or heavy order times, it may take up 7 business days to process your order.  We sincerely appreciate your patience during peak season.

For our US Customers we offer FedEx Ground for a flat rate of $5 on orders under $50 where services are available. For orders greater than $50 shipping is free. If your package is marked as delivered but you do not see it, check with your neighbors first then call FedEx as soon as possible. 

INTERNATIONAL ORDERS

At this point in time we currently offer international shipping to Canada, Mexico, United Kingdom, Germany, France, Spain and Italy. We are actively working to increase our international coverage. 

International shipping comes via DHL International Parcel Direct. Please note that per DHL's website, it can take 8-14 business days for delivery once the product is exported from the US. The cost is calculated based on weight and destination of the order. Please note that some countries limit the maximum weight in each shipment. 

For orders shipped to anywhere outside the United States, any duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods.

UNDELIVERABLE PACKAGES

If the address you provided is incorrect and/or unable to be delivered, the customer is responsible for any additional postage needed. An additional shipping charge will charged to the customer to re-deliver any order that was placed with an incorrect or undeliverable shipping address.

RETURNS

We accept returns on Wilt-Pruf items for 30 days with proof of purchase.

Items must be in original condition or they may be refused.

Customers who place orders via Buy with Prime should initiate returns via their Buy with Prime order confirmation email.

REFUNDS

Refunds will be issued to the original method of payment. We cannot process a return if no purchasing information is available.

Once we receive your return, your refund will be issued within 7 to 12 business days. Your bank or credit card institution may take up to 2 weeks to acknowledge the credit after we process the refund.